USER CONSENT

By accessing FinMentor, you confirm that you accept the practices described in this Privacy Policy. If you do not agree, please do not use our Website or mobile application. Continued use of FinMentor indicates your explicit consent to the collection and use of your personal information in accordance with this Privacy Policy.

​

INFORMATION COLLECTION

Personal Information: When you create an account or use our services, we may collect:

• Phone number (for OTP verification)

• Full name (mandatory)

• Email address

• Date of birth (optional)

• Gender, profile picture (optional)

Financial Transactions: For paid consultations, we collect transaction-related data such as payment method (via secure third-party gateways), date, amount, and session type.

​

Device & Technical Data:

• IP address

• Browser type

• Device identifiers

• Usage logs and cookies for analytics

Audio Permissions: We may request access to your microphone to support audio-based queries and communication. Voice interactions may be recorded to improve service quality.

​

PURPOSE OF DATA COLLECTION

FinMentor uses the collected information for the following purposes:

• Verifying user identity

• Providing customized financial consultation

• Improving app features and service delivery

• Processing payments securely

• Sending important updates and offers via SMS, Email, WhatsApp, and push notifications

• Addressing queries and support requests

We do not sell or rent user information to third parties for marketing purposes.

​

ACCOUNT DELETION

Users can delete their FinMentor profile through the app’s "Delete Account" option available in the side menu. This action is irreversible and removes all associated data.

COOKIES & ANALYTICS

Cookies help personalize your experience and are used for analytics and session management. Users may disable cookies in their browser, but this may limit certain features of the Website.

We use third-party tools such as Google Analytics for traffic analysis, which may collect anonymized data about usage trends.

​

DATA RETENTION

FinMentor retains user data for as long as necessary to:

• Fulfill legal obligations

• Resolve disputes

• Enforce our agreement

 

CHILD PRIVACY

FinMentor is not designed for users under the age of 18. We do not knowingly collect data from minors. If you believe we’ve collected information from a child under 13, please contact us, and we will promptly delete it.

 

DATA SECURITY

We implement robust security protocols including SSL encryption, secure servers, and restricted data access. However, no online system is completely foolproof. Users are advised to safeguard their account credentials.

​

CONFIDENTIALITY & DISCLOSURE

We may disclose your information:

• To comply with legal processes

• To enforce our Terms of Use

• To protect rights, property, or safety of users or FinMentor

We do not disclose confidential data to third-party advertisers.

 

THIRD-PARTY LINKS

FinMentor may contain links to third-party websites. We are not responsible for the content, practices, or privacy policies of those websites. Users are advised to read the respective policies when accessing third-party platforms.

 

GRIEVANCE OFFICER

Name: Rupam Patel
Email: support@finmentor.io

This officer is appointed in compliance with the Information Technology Act, 2000 and Rules.

Effective Date: 13-06-2025

For any queries, concerns, or complaints related to this Privacy Policy, please write to us at support@finmentor.io